Until my daughter, Tina, was pregnant I was unaware that the doula plays an important and integral part in the birthing experience. I first met Nicole a few weeks before the birth at Tina’s home. She came laden with equipment and tricks to make the labour bearable. She explained everything that was going to happen during the labour and how she would help. Her calm and cheerful nature made Tina believe that she could definitely do this! Feb.4 at 1:30 am Tina was feeing mild contractions and not wanting to disturb anyone…she tried to sleep. Finally, at 3:00, am she called Nicole and was pleasantly greeted with a wide awake and cheerful “Good morning”. As she coached Tina, her patience, strength and guidance was evident. All night she instilled a confidence and calm as they chanted and rocked through the pain. (I was able to get a few hours sleep). Finally, at 6:00 the midwives came and Nicole’s role changed to helper and supporter for the midwives. She continued to support Tina and she also showed concern for me….as I tearfully and helplessly felt the pain for my daughter. And when our little baby boy entered the world there wasn’t a dry eye in the house!! She has visited and contacted Tina since the birth….always interested and always caring. She obviously loves her work and is very good at it. Thank you, Nicole.